FAQ

Brittanical Gardens Shop - Frequently Asked Questions

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When will my order ship?

To reduce unnecessary shipping and material waste, many of our pieces are made to order and may ship directly from our production partners. Please allow up to 15 days for delivery.

Most orders are prepared within 3 business days, though processing may take slightly longer during busy periods or pop-up events. You’ll receive a confirmation email with tracking information as soon as your order is on its way.

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Do you ship internationally?

Yes — we can ship internationally for orders over $200. Because our shop is currently set up for U.S. orders only, international shipments are handled on a case-by-case basis.

Please email getgrowing@brittanicalgardens.com with the items you’d like and your shipping address, and we’ll arrange a custom shipping quote and coordinate delivery directly to you.

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Can I return or exchange an item?

We accept returns or exchanges on unworn merchandise within 7 days of delivery. Items must be in original condition. To begin a return, please email getgrowing@brittanicalgardens.com and include your order number.

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My order arrived damaged—what should I do?

Please email us within 48 hours of delivery with your order number and a photo of the item. We’ll make it right.